FAQs Frequently Asked Questions
Frequently asked questions are proof of your natural curiosity, and we welcome them with plenty of answers. From check-in and check-out times and more, below are some of the questions asked most often. Still wondering about something? Contact us.
- Does it include breakfast?
Yes, we do include breakfast and coffee with free refills.
- Is there a cancellation fee?
Yes, there is. If you cancel your reservation after you confirm it, there will be a charge of 50% of the total amount of your reservation. However, if you cancel your reservation 24 hours prior to your check-in date, there will be a charge of 100% of your reservation; the same applies if you cancel your reservation on the day of your check-in.
- Do you need to pay some percentage to confirm the reservation?
Yes, you need to provide a payment of the 50% of the total amount of your reservation. The other 50% will be paid the day of your check-in at the hotel.
- What are the payment options?
We accept all kinds of credit cards and / or debit card, or deposit to our account.
- Can I make check-out later than the established?
Yes, late check-out is worth $25 and salts at 4:00 pm.
- Can I check-in later than that established?
Yes, there is no charge for late check-in.
- Can I check-in earlier than established?
Yes, but it depends on availability and there is no extra charge.
- Is there WiFi Internet at the hotel?
Yes, our guests can use our WiFi in all areas for free.
- Do we need to bring our own towels?
No, we provide towels to all our guests. Also, we provide beach towels to all our guest; you can get them at the front desk.
- Are all rooms air conditioned?
No, the rooms have ceiling fans only.
- Do the rooms have private bathroom?
Yes, every room has its own private bathroom.
- Is there a shop within the ecolodge?
Yes, we have a shop where you will find essential items and more.
- Is there security?
Yes, we have security 24 hours a day and everywhere: beach, hotel, road and parking.
- What is the front desk schedules?
Every day from 7:00 am to 9:00 pm.
- Do you offer any discount?
Yes, we offer discounts to large groups, and customers with long stays. Contact us for more information.
- Do you have extra beds available?
Yes, we do. Please contact us to request extra beds in the room.
- Do you offer Yoga classes?
No, but we have a space for our customers to do their own yoga.
- Do you have lockers available for guests and/or visitors?
Yes, we have a total of eight lockers available for our guests. You only give a security deposit of C$100, and at the end of the day is returned. If the client loses the key to his locker, the deposit will not be returned.
- Are there some restrictions for guests and/or visitors?
Yes, we do not allow visitors and guests to enter the hotel with their own coolers.
- Can we go spend the day at the Ecolodge?
Yes, you can spend the day at the hotel. We have a round trip transportation available for our visitors. It has a value of $10, has a minimum of 2 people and a maximum of 6 people per trip.
- What is the distance between San Juan del Sur and Playa Hermosa Ecolodge?
The distance between San Juan del Sur to Playa Hermosa Ecolodge is 12 Km; there are 9 km from San Juan del Sur and the inlet needle, and 3km from the needle to the entrance of the hotel.
- What is the distance between the Airport in Managua and Playa Hermosa Ecolodge?
The distance between the Airport and Playa Hermosa is 149 Km; it takes about two hours and fourty minutes to drive from the airport to the hotel.
- What are the hours of breakfast in the restaurant?
Breakfast is available from 7am to 11am. Lunch and Dinner menu is available all day. The last food orders are made at 9:00 pm.
- What is your contact information?
You can always contact us to the following numbers: 76675436 / 86713327. You can also e-mail us at: info @ and reservations @. We speak Spanish and English.
- Do you offer romantic dinners?
Yes, at the request of guests we can prepare a romantic dinner at the edge of the beach.
What are the type of rooms?We have four types of rooms: Four Rooms with Ocean View, Two Rooms with Mountain View, One Room with Garden View, and One Shared Room.
What is Check-in/Check-out times?Check-in is at 2:00pm , and Check-out is at 12:00pm .
Do you allow smoking on property? In the rooms?Our hotel is entirely non-smoking.
Do you ofter room service? What are the hours?Yes, we offer In Room Dining during the hours the hotel restaurant is open.
What are the hours the restaurant is open?You can enjoy a delicious meal at our restaurant from 8:00am to 9:00pm.
Do you have a pool?We don't have a pool, but we have an entire beautiful ocean just a few steps away.
Do you have spa treatments?You can enjoy our spa area and book a delicious massage, deep of relaxing. You can make an appointment with one of our masseuse from 9:00am to 5:00pm.
Do you offer free shuttles from San Juan del Sur to Playa Hermosa Ecolodge? Where can I meet the shuttle?Yes, we offer free shuttles everyday.You can catch it at 11:30pm and at 4:30pm. you need to be at the meeting point which is: on the oposite corner of REMAX Office.
Do you have on site parking? How much is parking?Yes, we do have enough parking space on site for about 100 vehicles, and it's free for our guests and visitors.
Are pets allowed?No, pets of any kind are not allowed.
Are we able to pay for the reservation with credit or debit card?Yes, all of our clients are able to pay for their reservations with credit or debit cards. We accept Visa, MasterCard, and Amex.
Is there any other requirement for the reservation of any room?Yes, there is. Our clients must provide a security deposit that can be paid providing us their credit card information.
What are the type of rooms?We have four types of rooms: Room with Ocean View, Room with Mountain View, Room with Garden View, and Shared Room.